As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to
engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.
Kindly note that this is a temporary opportunity offering a fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 7:00pm or 9-10 pm during peak season; therefore, your shift may vary with notice
What We Offer:
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Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.
In a world increasingly engaged in taking action on global issues of climate change, social justice and good corporate governance, our organization has an important role to play. We are committed to being part of the solution, in providing the safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for our people, our customers and our communities, today and tomorrow.
Please take a look at our Sustainability Report to learn more about our commitment to our communities, and our planet.
Job Requirements - Work Experience
Customer ServiceJob Requirements - Education
Diploma/High School Equivalent