Hotel Guest Services Agent (Summer)

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Guest Services Agent at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will have strong customer service skills and a positive attitude. Come join our team and enjoy perks such as discounts on lodging and lessons, employee events, food and beverage discounts, and much much more!

You Will:

• To ensure a comfortable and friendly atmosphere for both guests and staff
• Print day tickets and season passes for guests
• Process season pass requests online and in person, print and distribute passes
• Handle cash including a daily float and debit and credit card transactions
• Respond to inquiries in person, via email and phone
• Promote and sell all products and experiences available at the resort
• Address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate
• Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc.) to provide accurate and up to date information to guests about resort services and products
• Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook
• Know and follow all safe work procedures included in the Safety Management Program
• Know and comply with all expectations of the Injury Management/Return-to-Work Programs
• To perform other tasks and duties that are applicable

You Have:

• Previous professional work experience in a customer service role
• Previous cash-handling experience
• Proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems - an asset
• Previous experience in a mountain or resort setting - an asset
• Ability to work flexible hours, including weekends, evenings and holidays
• Ability to stand for extended periods of time
• A passion for sports and the outdoors

*Please note that set days of employment cannot be guaranteed. Schedules will be set as per business level needs.

Whether it's the mountain culture, historic downtown Fernie, or just a love for hiking and biking, Fernie Alpine Resort is the place to be. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.