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Associate Workforce Controller, Summer Student

April 21 2021
Industries Telecommunications
Categories Accounting, Finance, Accounting, Finance, Accounting, Finance, Financial Accounting, Information technology, Information Technology
Montreal, QC • Remote

Req Id: 280039

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Company name: Bell Canada
Job status: Summer Student

Approximative end date: August 31, 2021

Name and description of the hiring department:

The Internal Workforce Management Team within the Control Centre has implemented a workforce management structure for the internal agents. The main task involved is to align work volume with available resources. This group handles three primary tasks: provision of forecasts, work schedule management and D-Day management.

What differentiates us from other companies: competitive salary, retention and advancement opportunities, continuous training, a healthy and diversified work environment, mentoring, and easy access to public transit.

Job Duties / Accountabilities:

  • Provide support reactively to employees and other stakeholders
  • Establish and adjust the planning of the schedules for D-Day up to 10 days
  • Analyze, study and solve the unusual and complex situations
  • Make sure to respect the quality of service queues
  • Plan and coordinate off-line activities
  • Coordinate workload and workforce activities in real time
  • Contribute to the organization’s operational excellence

Essential Qualifications / Competencies:

  • Proficiency without any major restrictions (French/English)
  • Ease with technology
  • Good knowledge of the Office suite (Word, Outlook, Excel)
  • Ability to handle multiple situations simultaneously
  • Ability to work under pressure and adapt quickly to many changes
  • Autonomy and rapid decision-making
  • Developed team spirit
  • In-depth analytical capacity
  • Good communication skills (interpersonal relations)
  • Customer focus
  • Diplomacy and tact

Preferred Qualifications / Competencies:

  • Knowledge of Bell products and services
  • Knowledge of the various operational groups in the Control Centre
  • Experience with Bell systems

Working Conditions:

  • Possibility of five days a week, Monday to Friday between 6:00 am and 9:00 pm and Saturday and Sunday from 6:00 am to 7:00 pm.
  • Must be available 7/7
  • Limited vacation & discretionary leave during the summer period
  • Job location address: 600 Jean-Talon East, Montreal, QC
  • The successful candidate of this position will work from home until further notice instead of the usual job location


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Summer Student
Job Location: Canada : Quebec : Montreal
Application Deadline: 04/28/2021

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, QC, Montreal

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