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Account Receivable Adjustment Agent Summer Student

May 6 2021
Industries Goods transportation, Warehousing
Categories Account receivables, Accounting, Finance, Accounting, Finance, Accounting, Finance
Mississauga, ON

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Job Description

  • Adjustment agent will provide feedback on how to minimize deduction errors to the client and our internal sales staff to ensure timely invoice payments prior to due date
  • Accounts Receivable Adjuster must be able to trouble shoot any issues and make recommendations for resolution. Such resolutions may include customers to move from mailed invoice to Online billing platforms, EDI or emailed invoice formats dependent on the line of business
  • The agent must also be able to forward write-offs with detailed explanations
  • Makes recommendations to minimize the number of requests that come into our Ontario AR inbox for credits.
  • Ensure all policies and procedures are being adhered to. This includes appropriate escalation steps followed and making detailed notes of all actions taken on all accounts.
  • Will work effectively with team colleagues and other key partners to execute divisional and/or departmental initiatives
  • Responsible to research, resolve & respond to Customer inquiries, and Billing discrepancies
  • Increase collaborating with other departments (Sales, Operations, Collections, Contracts and Payment Processing) alongside external customers, their representatives, and third parties to promote faster problem resolution.
  • Lead difficult issues with customers while establishing and maintaining positive relationships with internal and external customers virtually and office
  • Complete all Refund Requests and Processes (Refund credits or duplicate payments)
  • Issue credits to customers as required. Also responsible to investigate credit issues and perform root cause analysis to alleviate future issues
  • Prepare necessary paperwork and correspondence as requested.
  • Co-ordinating with Sales to provide best possible customer service experience
  • Other duties as assigned

Qualifications

  • Currently enrolled in a post secondary finance program
  • Great Analytical, investigative skills in finding root causes and offering resolutions.
  • Accounting/Finance experience is an asset
  • Good communication, organizational and problem-solving skills.
  • Ability to listen effectively and communicate under difficult circumstances
  • Good understanding of Excel spreadsheets, v-look up, pivot table etc.
  • Excellent interpersonal skills and the ability to work virtual in a team environment is required
  • Strong networking and communication skills to present issues and or share knowledge with internal and external customers virtually or office environment.
  • Knowledge of SAP, Salesforce and BI would be an asset.
  • Proven attention to detail
  • Ability to work well in a high pace environment with limited supervision.
  • Bilingualism (French/English) would be an asset

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Supervisor Adjustments
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.



We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.



At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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