Job Description - Concierge - Spring 2019 (JPL03142)
Concierge - Spring 2019
:Canada-Jasper-The Fairmont Jasper Park Lodge
The knowledge of a great Concierge
is the expectation of our Guests when staying at Fairmont Jasper Park Lodge. Your
ability to anticipate Guest needs and make informed suggestions will ensure
they have a truly memorable stay.
Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".
Summary of Responsibilities:Reporting
to the Manager, Guest Services,
responsibilities and essential job functions include but are not limited to the
Consistently offer professional, friendly and engaging
Follow Front Office policies, procedures and service
Assist guests with mail, messages, and any plans or
arrangements they require including babysitting and dog-sitting
Assist guests regarding hotel facilities in an
informative and helpful way
Promote and sell the services and concessions within
the Hotel as well as services offered by suppliers
Assist guest with dining reservations and handling
group/ special occasions dining needs
Provide personalized and specialized service to VIP
guests of the Hotel through pre-arrival emails, communication
and follow up throughout stay and post-departure
Act as a liaison and resource for other departments and
employees of the Hotel
Follow department policies,
procedures and service standards
Assisting with the care and
supervision of the Jasper Park Lodge’s Canine Ambassador
Constantly be aware of daily functions and promotions
in the hotel
Following all safety and sanitation policies
Adhere to the hotel’s vehicle handling and safety policies
while driving hotel and guest vehicles
Other duties as assigned
Previous customer related
Excellent knowledge of Fairmont
Jasper Park Lodge, the town of Jasper, and local attractions preferred
Computer literate in Microsoft
Window applications an asset
Previous experience with Property
Manager and Book it!, Open Table and Kipsu text
messaging system an asset
Excellent communication and
Strong interpersonal and
problem solving abilities
Highly responsible &
reliable, self-starter and goal oriented
Ability to work well under
pressure in a fast-paced environment
Ability to work cohesively with
fellow colleagues as part of a team with minimum supervision
Ability to focus attention on
guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Sitting: 0-1 hrs/day
Walking: 7-8 hrs/day
Standing: 7-8 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: medium, required to lift up to 50lbs
Environmental stress: busy atmosphere
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
:Rotating / Shift Work
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